No video just audio

[Rapsody10]

I have heard many users asking about this so here it is your thread

the symptoms are

Channel Audio
No video
Chat box taking some time to load ( some times wont load )

IF you are experiencing this then
this is what we need from you :

1.- OS ( operative System )
2.- Browsers and version ( all the version numbers )
3.- Country
4.- ISP ( this is who provides you with your internet service )
5.- Flash Version ( all the numbers ) dont know which version are you running find out here (http://www.adobe.com/software/flash/about/)
6.- Screen shots of what you are getting ( if you don't know how to get a screenshot go here (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm))
7.- give the name of the channel where the pic(s) is/are from

Update: July 31st
The staff has been informed of the issue and is currently working on a solution
thanks to all of you for your feedback

Update 2: August 1st, 2009
It seems to be related to the new flash version, so here it is the Staff suggestion for now will keep you posted
The version of Flash you have installed may have a bug which prevents it from playing h264 (high quality) video. If you are seeing blank/black video but hearing audio, that's the cause of the problem. Please install Flash 9 from: http://www.adobe.com/support/flashplayer/downloads.html#fp9.

[theonlyhabsfan]

Hi, Everything works except video on all streams except planettube3/old

OS - Vista 64
browsers - IE8, Safari, cometbird
Flash ver - 10.0.32.18
Country - USA
ISP - Verizon DSL
Sfrn shots should be here!

appreciate the help!
thanks

[Muss3]

OS - Windows xp 32bit
browsers - Mozilla Firefox latest version
Flash ver - 10.0.32.18
Country - Sweden
ISP - Gavlenet
Screenshot - Why? Its just completely dark. I hear the sound, the chat works. But the video is completely black.

Some more info: umm some channels work and some don't.

[numaisnumba1]

OS - Windows Vista 64bit
Browsers - Mozilla Firefox 3.5.1 latest
Country - USA
ISP - Cox Communications
Flash Version - 10.0.32.18
Screenshot - Attachment
Channel - http://www.justin.tv/swiftor/old

Forgot to add that some channels work while some do not. I don't know the difference between them, but the majority of my favorite channels do not show video, but shows audio. The chat works fine, no problems that I can tell.

[Docbradley]

1.- OS : Windows XP sp2
2.- Browsers and version: mozilla firefox 3.5.1
3.- Country : USA
4.- ISP : Comcast
5.- Flash Version : Shockwave flash 10.0.32.18
6.- Screen shots of what you are getting : Attache
7.- give the name of the channel where the pic(s) is/are from : http://www.justin.tv/rsqviper/old (no channel is giving video with firefox or explorer)

[Rapsody10]

ok there is an issue with the first 2 posts

the latest version is 10,0,32,18

the previous one was 10,0,12,36

make sure to check which version are you running

[jmaurice85]

Hey i am having the same problem

OS - Vista Home 32
Firefox 3.5.1
Canada
Telus DSL
Flash 10.0.32.18
Channel - JROCK

in SOCIAL everything works fine! Entertainment is where the problems are(except plannettube).
I am very sure it is due to the new version of FLASHPLAYER

also when i use IE everything works fine as well....slow as hell though

tried to upload a screenshot but you guys are too specific with sizes....im in a hurry to go out....hope all else is sufficient...

[jmaurice85]

just uninstalled flash player 10.0.32.18 and installed version 10.0.12.36

works fine once again....so it is FLASH PLAYER 10.0.32.18 that is causing problems

[Muss3]

ok there is an issue with the first 2 posts

the latest version is 10,0,32,18

the previous one was 10,0,12,36

make sure to check which version are you running

Hmm weird it said what i said on http://get.adobe.com/flashplayer/ maybe they changed it now a typo or something: well i have that latest.

[numaisnumba1]

just uninstalled flash player 10.0.32.18 and installed version 10.0.12.36

works fine once again....so it is FLASH PLAYER 10.0.32.18 that is causing problems

I have confirmed that this is indeed the problem. I uninstalled my current version of Adobe Flash Player 10.0.32.18 which is the latest available.

Older version of Adobe Flash Player - http://www.oldapps.com/flash_player.php?old_flash_player=15#Download

[Rapsody10]

I updated the flash player then got the problem
after that I delete cache and cookies restarted my borwser and is working again
so always try to clear cache and cookies log off (if you are still loged in )then restart your browser and then log back, after that you can try to downgrade

Raps

[Muss3]

I have confirmed that this is indeed the problem. I uninstalled my current version of Adobe Flash Player 10.0.32.18 which is the latest available.

Older version of Adobe Flash Player - http://www.oldapps.com/flash_player.php?old_flash_player=15#Download


yup the problem has been found i just uninstalled the latest and installed that one instead and it works.

[theonlyhabsfan]

Okay I'll try it! I don't think that's right as I could view planettube without an issues, also social sites. works for one should work for all!

I'll be back!!!

thanks!

Okay, It worked! for the cometbird browser. You were right! Thanks!

[johncena2012]

OS - Windown XP
browsers - IE8
Flash ver - 10.0.32.18
Country - france

everything

[sallads]

New version of Flash sucks. Like previously posted, use: http://www.oldapps.com/flash_player.php?old_flash_player=15#Download

[johan30598]

I'm getting only sound and no picture

OS-vista
browser-google chrome (but tried with mozzilla & explorer
flash 10.0.32.36
country-Poland
ISP-DSL
no screenshots as it is dark
all channels don't work


I have heard many users asking about this so here it is your thread

the symptoms are

Channel Audio
No video
Chat box taking some time to load ( some times wont load )

IF you are experiencing this then
this is what we need from you :

1.- OS ( operative System )
2.- Browsers and version ( all the version numbers )
3.- Country
4.- ISP ( this is who provides you with your internet service )
5.- Flash Version ( all the numbers ) dont know which version are you running find out here (http://www.adobe.com/software/flash/about/)
6.- Screen shots of what you are getting ( if you don't know how to get a screenshot go here (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm))
7.- give the name of the channel where the pic(s) is/are from

Update: July 31st
The staff has been informed of the issue and is currently working on a solution
thanks to all of you for your feedback

[spy4u4ever]

Thanks for all the useful advise. I too had the same problem after an auto upgrade however I was not able to go back to an older version. cleared cookies etc... properly un installed , tried several downlads for the older version...the one listed here as well as one from Adobe. My Vista was not having any of it lol. So I re installed the latest version of Adobe and tried using it in safari and it works perfectly!! I have never been an IE fan and less so since the last IE upgrade I have been having a slew of crashing and freezing issues. So you might want to save some headaches and just so NO to IE lol.

[Rapsody10]

I have Updated the first post
thank you all again for the feedback

Raps

[soulboy1990]

OS: Windows Vista SP2
Browser: Firefox 3.5.1
Country: Germany
ISP: 1und1
Flash: 10.0.32.18
Channel: maxinet2's channel

Thank you...

[johncena2012]

Flash player 9 This indicates to me


SecurityError: Error #2060: Violation de la sécurité Sandbox*: l’appelant ExternalInterface http://www-cdn.justin.tv/widgets/site_chat.r878ecb775e1b6866add7a10562f0bb97269454a 1.swf ne peut pas accéder à http://fr.justin.tv/turbonerfs/old.
at flash.external::ExternalInterface$/_initJS()
at flash.external::ExternalInterface$/addCallback()
at JavascriptIRCInterface/installCallback()
at JavascriptIRCInterface/installCallbacks()
at JavascriptIRCInterface()
at JavascriptIRCInterface$/main()
at MethodInfo-359()
at flash::Boot()


Pls help no video justin of HD

[Rapsody10]

can you provide this info please
1.- OS ( operative System )
2.- Browsers and version ( all the version numbers )
3.- Country
4.- ISP ( this is who provides you with your internet service )
5.- Flash Version ( all the numbers ) dont know which version are you running find out here
6.- Screen shots of what you are getting ( if you don't know how to get a screenshot go here )
7.- give the name of the channel where the pic(s) is/are from

Raps

[Jimdish255]

HQ channels dark. Rollback to previous version not recognized. I get a message on JTV website I need to install newest version again.

Windows XP
Comcast Cable
Flash ver - 10.0.32.18
IE8 (a real dog)

I'll probably be trying another browser soon. Any suggestions?

Thanks

[Dubble__D]

HQ channels dark. Rollback to previous version not recognized. I get a message on JTV website I need to install newest version again.

Windows XP
Comcast Cable
Flash ver - 10.0.32.18
IE8 (a real dog)

I'll probably be trying another browser soon. Any suggestions?

Thanks

Same problem for me. Uninstalled latest version 10,0,32,18, installed version 10.0.12.36, and JTV website prompts for installation of the latest version.

Som I reinstalled 10,0,32,18, and can't view HD video.

Windows XP
AT&T DSL
Flash ver - 10.0.32.18
IE6

[Jimdish255]

Just installed Google Chrome, video is back and I'm not surprised. The browser is much faster and smoother too. I guess that shouldn't be a surprise either. So now I have a choice....stop suffering with IE

[Rapsody10]

For those of you who are using for some unexplicable reason IE in any of their versions
you will need to have a system restore to the day you updated the flash player
you could try to downgrade the version to 10.0.22.XX or something like that or as the mayority use Firefox or Cometbird

Raps

[curtisal]

I have a message from the staff stating that this problem should be resolved tonight. The video servers will be resetting sometime during the next few hours in order to apply the update to fix the issue with the latest version of Adobe Flash Player.

[Rapsody10]

Awesome Great news

Raps

[dylanlive]

Fix Applied :)

Let us know if you are still experiencing this.

Cheers!

[curtisal]

Considering this particular case has now been resolved, this thread can now be closed. It is safe to upgrade to the latest version of Flash 10 now. Thanks everyone for helping and being patient!