am i banned ?

[casadella]

I've had the same problem for the past few days also. I would assume I have the same issue, where my account was created on the new system. I have tried multiple browsers, I have tried logging in through Twitch and JTV, and even the login link that was just posted. I get a 404 page not found error when I try the link (www.justin.tv/user/login?) But when trying to log in from the home page, it looks like I've successfully logged in, but then the sign in link is still at the top of the page.

I dont mind if I have to recreate my account if it's due to the system rollback, but I really want the username I chose (concurguild) Is it possible to have that account deleted, and then I recreate it?

[DTittel]

Originally Posted by casadella

I've had the same problem for the past few days also. I would assume I have the same issue, where my account was created on the new system. I have tried multiple browsers, I have tried logging in through Twitch and JTV, and even the login link that was just posted. I get a 404 page not found error when I try the link (www.justin.tv/user/login?) But when trying to log in from the home page, it looks like I've successfully logged in, but then the sign in link is still at the top of the page.

I dont mind if I have to recreate my account if it's due to the system rollback, but I really want the username I chose (concurguild) Is it possible to have that account deleted, and then I recreate it?

A staff member will investigate this so hopefully you won't have to recreate your account. You will have to wait until monday for a staff member though. Thank you for your patience.

EDIT: By the way Dylan the user from the other thread who was experiencing this issue was named Honeybooboochild. I'm going to try and keep a list now.

List of users currently experiencing this issue:

1. Honeybooboochild
2. concurguild
3. heathletcher
4. oveert
5. douchebags_utd

If you are also experiencing this issue please post your username so you can be added to the list.

[oveert]

Having this issue as well. Upon signing in, the page refreshes without logging me in. I enter the password and username and when I select login the page refreshes.

I've switched between FF and chrome. Cleared cookies and all that. Tried logging in from a different pc.

[DTittel]

Originally Posted by oveert

Having this issue as well. Upon signing in, the page refreshes without logging me in. I enter the password and username and when I select login the page refreshes.

I've switched between FF and chrome. Cleared cookies and all that. Tried logging in from a different pc.

We need your username please? is it oveert like your forum name?

[oveert]

Originally Posted by DTittel

We need your username please? is it oveert like your forum name?

Sorry about that. Yes it's "oveert".

Also I forgot to mention. I just made this name a few days ago.

[DTittel]

Originally Posted by oveert

Sorry about that. Yes it's "oveert".

Also I forgot to mention. I just made this name a few days ago.

Yes I checked that thanks, for confirming though. I will add you to the list.

[douchebags_utd]

same thing iss happening to me. username "douchebags_utd".

[DTittel]

Originally Posted by douchebags_utd

same thing iss happening to me. username "douchebags_utd".

Thanks, I have added you to the list above.

[oveert]

Any update?

[dylanlive]

Hi Everyone,

I had a bit of time to investigate this. Let me give you some background before I explain what is going on:

We are currently in the process of transitioning Justin.tv from Rails to Django. You can read about this here.

Unfortunately the update brought multiple bugs to the website. We had to roll the update back. You can read about that here.



It is looking like those who are having login issues created an account somewhere between Monday, April 9th and Friday, April 13th. This is the period that NewJTV was active.

Unfortunately usernames on the newer version of Justin.tv are unable to communicate with this older version of JTV. They are not compatible with the downgrade.


Heathletcher, I investigated your username to confirm this theory. We decided to try a manual reset of your password and see if this updated the database (you will need to reset your password due to this). Unfortunately it did not. I was able to confirm that your username will sign in on newJTV when we release it. We're going to spend roughly a week patching the new bugs and you should be back up and running.

In the meantime, I would set up a new account.

We are so sorry for this problem! We weren't planning to roll back the update.