Sign In / 18+ Problems
It has been brought to our attention that many of our community members are having trouble signing in and moving past 18+ mature content pages. This is a large concern to us and we have been investigating this problem throughout the weekend. Although we continue to investigate, we do have a fix to avoid this problem.
Update: 7/10/12 3:30 PM Pacific
We issued a fix which will hopefully solve this problem. Please follow Step One and then try it. You should no longer need to preform Step 2.
Please let us know your result
Update: 7/11/12 10:40 AM Pacific
We made some updates to the below steps. For Step 1, ensure you are clearing cookies with a time range of Everything. If that still does not work, one of our community members, waltdisneysghost, posted instructions on clearing cookies for individual sites (Step 2).
Update: 7/16/12 12:13 PM Pacific
We battled with the Internet cookie monster and pushed a fix yesterday. I'm no longer seeing this complaint come in . This should be fixed- You should no longer need to clear your cookies.
Please note: At this time, if you move to a different subdomain (such as justin.tv to es.justin.tv) you will need to sign into that subdomain. We will get that fixed up so you're logged in across the website.
Glad this appears to be no longer a problem.
Clear your cookies and cache! It is a simple process that might save you time. Follow these instructions and then see if the problem continues.
If this did not fix the problem...
Fixes are being reported for the following browsers...
Resetting your Internet browser's user settings appears to be fixing this for our community. We confirmed this fix for both Internet Explorer and Firefox.
For Internet Explorer:
Please ensure "Delete Personal Settings" is checked (Note: This will reset your homepage).
Note: This has been reported to no longer fix the problem.
We are working on a solution...
For Google Chrome:
Reported to be working.
Please let us know your results. We will continue to investigate this problem.
Thanks for all of your patience!
Last edited by dylanlive; 07-16-2012 at 11:13 AM. Reason: Strike Out Step 2
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