Clearing Cache and Cookies

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Contents

Windows

Mac OS

Clearing your cache and cookies

Sometimes your Internet browser may be the cause of the problems you experience on Justin.tv. To fix your problem, you may need to clear your browser’s cache and cookies. Please follow the instructions below.

Internet Explorer 8.0 / 9.0

  1. On the Internet Explorer Tools menu, click "Internet Options."
  2. The Internet Options box should open to the "General" tab.
  3. On the "General" tab, in the Temporary Internet Files section, click the "Delete Files" button.
  4. From the same tab, select "Delete Cookies."
  5. Click "Close" and restart the browser.

Safari

  1. Select "Safari" on the top bar
  2. Select Reset Safari... .
  3. From the menu, select "Remove all website data," which covers both cookies and cache.

Google Chrome

  1. Click the wrench icon (near the close button on top-right corner).
  2. Click Settings
  3. Click Show Advanced Settings
  4. Under Privacy, Click "Clear Browsing Data..."
  5. Select "Empty the Cache" and "Delete Cookies"
  6. Select "the beginning of time" next to "Obliterate the following items from."
  7. Exit and relaunch browser.

Firefox

  1. Click "Tools" and select "Clear Recent History..."
  2. Make sure that "Cache" and "Cookies" are selected.
  3. Select "Everything" next to "Time range to clear."
  4. Click on "Clear Now."
  5. Exit and relaunch browser.
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