Faq
From Jtvcommunity
Here are some frequently asked questions involving Justin.tv, our site policies and features.
What is Justin.tv?
Justin.tv is a place to broadcast and watch live video online while chatting with friends.
Is Justin.tv free? Will it stay free?
Justin.tv is always free to broadcast from.
Who uses Justin.tv ?
Live video has endless applications, and we see new uses for Justin.tv every day. People use Justin.tv to chat with friends and share their life. Musicians and DJs use Justin.tv to broadcast music and chat with their fans. Artists use Justin.tv to promote their work. Comedians and entertainers use Justin.tv to host interactive talk shows. Some even use Justin.tv to broadcast their pets.
Is there a minimum age to use Justin.tv?
You must be 13 or older to sign up for a Justin.tv account.
What do I need to watch Justin.tv?
To use Justin.tv, you need any internet-connected computer (e.g. Windows, Mac, or Linux) and an up-to-date browser like Internet Explorer, Firefox or Safari with the latest version of Adobe Flash Player installed.
What do I need to broadcast?
All you need to broadcast on Justin.tv is a camcorder or webcam hooked up to any internet-connected computer (e.g. Windows, Mac, or Linux) with an an up-to-date browser like Internet Explorer, Firefox, or Safari with the latest version of Adobe Flash Player installed.
How do I start broadcasting?
Simply click the red Broadcast button and go through the Broadcaster sign up wizard. Fill out your description, do some channel design, then begin broadcasting! You can also broadcast your desktop, webcam, etc. to Justin.tv via VLC.
What speed internet connection do I need to stream on Justin.tv?
A broadband connection is generally recommended, however you can broadcast live video on Justin.tv with as little as 100kbps of upload bandwidth. Check www.speedtest.net to see if you have the necessary upload connection speed.
What type of cameras are compatible with Justin.tv?
Any USB webcam and many USB/Firewire camcorders are supported by Justin.tv. Provided your computer recognizes your camera as a video device, you can broadcast from it. IP cameras that you can watch using VLC are supported as well.
How can I produce better shows?
Check our our for some tips and tricks submitted by the Justin.tv community!
What are the keys to a high quality stream?
There are many ways to improve the quality of your broadcast. This video guide goes into details about advanced broadcasting tools. If your broadcast is choppy, ensure you have enough bandwidth to broadcast at your selected quality settings. You can check to see how much bandwidth you are getting through Speed Test this will give you an idea of how you can adjust your settings to get a better stream. Lowering the quality setting or video bitrate will improve video smoothness. If your picture quality is poor, you may consider investing in a higher quality camera. Also try adjusting your lighting. Digital cameras need a lot of light, and video will begin to appear grainy in dark conditions.
How do I configure Adobe Flash Media Encoder to work with Justin.tv?
Once signed in to Justin.tv, go to this link and follow the instructions for using Adobe Flash Media Encoder, or you can read this tutorial to get the basics of FME
If I want to stream mobile, want do I need?
You need a laptop with a mobile broadband internet connection. Check out this guide written by Justin on how to "go mobile"
Can I embed Justin.tv on my MySpace/Website/Blog?
Yes! Simply click the "Share" button below the video window and select the site that you wish to embed into.
If I have Justin.tv video embedded on my personal site will it use my bandwidth?
No.
How do I customize my Channel?
From your "Settings" menu when you are logged on, you can customize your channel from the channel tab. You can put widgets and custom HTML in the "More Info" section of your channel. This video guide also gives a full walk through of doing this as well.
Which image formats does Justin.tv support in the design page?
The design page supports .jpg, .jpeg, .gif, .png formats.
How do I get more viewers for my channel?
You can promote your channel to your friends on Facebook, MySpace, Twitter and various other social networking sites. You can either do this from the "Settings" link on the "Promotion" tab for your channel, or you can click the "Share" link below the video in your channel. This video guide gives other ideas for helping this out.
Can I make an embedded chat?
Yes you can, simply click on the "share" link before the video and in the "Video and Chat" area it will give you a link. You can click on "Customize" to change some of the options of how the embedded chat will display.
How can I effectively moderate my chatroom?
Assigning trusted chat moderators by clicking their name in chat, clicking the blue Chat button, the clicking Mod. Also see our Chat Tutorial for more info
How do I know how many viewers/chatters I have?
Below your video window on the left there will be a # Viewers when there above 1 total live viewers. If you click the blue Options button in the top right of the chat box, you can see all current users in your chat room.
Please note:It is possible for there to be more chatters than viewers if there are chatters using a 3rd party IRC client to monitor your room while not actually viewing video. It is also possible for there to be more viewers than chatters, as people watching an embedded video on a website or external page will be counted only as a viewer.
Somebody is harassing me, what can I do about it?
There are chat tools useful for ignoring, banning, and otherwise moderating your chat room. Please consult our chat guide for these features. Take a look at our Community Guidelines for some additional information about our policies. You can also watch this Video Guide to learn more about the Chat tools and how to use the moderation. If the harassment is repeated or you want go look up some additional info of how to deal with online harassment, check out our safety guide
How do I delete my own past broadcasts and highlights?
Sign in, click on the videos link, locate and click the delete link on the archive you wish to delete.
How do I reset my password?
Sign in, place your cursor over your username on the top bar and click on 'Settings'. Click on the Password tab on the page that loads next and follow the instructions from there.
How do I delete my account?
Under Settings in the "Account" tab there is the option to "close account."
How do I report inappropriate content?
Below each video window there is a "Report" button. Please use this to flag content in violation of our Terms of Service or is otherwise inappropriate. http://www.justin.tv/user/terms_of_service Try to be specific as possible in the description as it will take some time before the content is reviewed. It's not always obvious when a report is reviewed at a later time. Also, be sure to report using the correct category. Reporting something "sexual" under the "other" category will delay the review for example. If you are reporting a highlight or specific time period of a past broadcast, you can help us out by typing the time the violation occurred.
The report function is NOT to be used for reporting copyrighted material. Please review the DMCA Guidelines for the proper procedure for these cases. ONLY the copyright holder can report the violation.
How do I report a bug with Justin.tv?
Please submit a bug report using this form:http://www.justin.tv/bug_report
How do I get additional help?
You can contact Justin.tv Staff through this Contact page. From here you can find other help topics and get a personalized response from a member of the JTV Staff.
